Jeanne Bliss is a business consultant, speaker, and author who specializes in helping companies create more customer-focused organizations. She has worked with major corporations such as Microsoft, Land's End, and The Ritz-Carlton Hotel Company to improve their customer experience strategies. Bliss has authored several books on customer experience, including "Chief Customer Officer 2.0" and "Would You Do That To Your Mother? The "Make Mom Proud" Standard for How to Treat Your Customers." She is also the founder and CEO of Customer Bliss, a customer experience consultancy.