Doug Lipp is a renowned leadership and customer service expert whose career was shaped on the inside of one of the most respected cultures in the world at Disney. A former trainer at Disney University and member of the team that helped launch Tokyo Disneyland, he went on to become a sought after author and consultant, translating the principles behind Disney style service, employee engagement and organizational culture for companies across industries. Through books and programs focused on building world class service cultures, Doug delivers a clear, engaging message about how organizations can inspire their teams and delight their guests.
In live presentations, Doug Lipp combines real world stories, sharp insights and high energy delivery to create keynote experiences that feel like a mix of leadership boot camp and backstage tour. He has addressed audiences across the globe at conferences, corporate events and association meetings, using vivid examples, humor and memorable visuals to show how culture, communication and accountability drive results. Whether speaking to front line staff or executive teams, Doug brings a commanding stage presence and practical tools that attendees can put to work immediately, making his sessions a standout addition to leadership summits, customer service events and company wide meetings.
